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terms & conditions
Please note online bookings are subject to availability and are only confirmed upon receipt of accurate body weights and booking details. You will receive an email confirmation with your pick-up / check-in time from our customer service team within 24 hours of your booking.
Passenger Weight Policy
Due to Aviation Weight Restrictions a client’s body and luggage weight must be advised prior to the reservation being confirmed. Should a client advise a weight variance of more than 10%, the right is reserved to refuse travel and charge a 100% cancellation fee.
Minimum and maximum passenger numbers
Minimum passenger numbers may apply. Groups larger than 6 passengers may require private charter. Please liaise with Reservations department at time of booking.
Child and Infant Policy
Children are defined as being aged between 3-13 years. One (1) infant under their 3rd birthday may travel free of charge if seated on a guardian’s lap. A maximum of one infant per helicopter may travel as per CASA regulations. For additional infants please discuss options with our reservations team.
All prices listed are per person, in Australian dollars (AUD) and inclusive of GST. International credit card charges are AUD equivalent. Exchange rates are guided by PayPal.
Reef & Helicopter Packages and Ultimate Experiences
Prices listed for these packages are based on 1 helicopter with up to 4 pax. If requirement is for helicopter with 6 passengers, or a group of 6+ guests please contact email@example.com for a quote.
Dive / Fly Policy
As full dive briefings are held on board Quicksilver and Great Adventures’ vessels, passengers wishing to participate in Dive activities on board these vessels (Intro, Certified or Ocean Walker), must ‘cruise & scenic flight’ or cruise & fly.
Sandy Cay Escape
Subject to weather, tides or the cay being occupied – we reserve the right to visit an alternative site.
No passengers may accompany you on your training flight. Participants are expected to have not consumed alcohol at least 8 hours prior to the flight. Participants must be at least 15 years old. Photo identification is required on the day and must match the name(s) on the participants booking confirmation. Only participants are permitted in the hangar facilities. If bringing along family or friends, they may be able to watch from a designated viewing area (depending on location). Phones and cameras are allowed however are not permitted in the helicopter. Limitations: You need to weigh 100kg or less (no variance). Alternatively we can conduct the trial flight in a larger helicopter at an additional cost of $250
With fluctuations in world oil prices, it may be necessary to apply a fuel surcharge to the ticket price. In such cases any charge will be collected on departure.
GBR Helicopters carries full insurance including Public Liability Insurance of $20,000,000.00.
The pilot makes the final decision regarding the continuation of any flight and may terminate the flight at any time if he/she deems it unsafe to proceed.
Cancellations must be made 24 hours prior to the flight to receive a full 100% refund. This applies to all products.
Images & Video Policy
Videos and photographs purchased through Experience Co remain the copyright of Experience Co and they retain the right to the footage and photographs. Such footage maybe used by Experience Co for company marketing purposes and reproductions of videos sold. Video footage and photographs may only be used or reproduced by the purchaser or recipient for private or domestic purposes and must not be used for any commercial purpose, including promotion of any supplier or any supplier’s products or services without Experience Co’s prior permission. Should you not want any of your footage or photographs uploaded to Experience Co’s social media platforms, or used in company marketing, it is your responsibility to advise photographers or videographers on the day of travel.